Our helpdesk service provides you access to knowledgeable support for your IT systems. Contacting us sets in motion a process aimed at resolving your issues as rapidly as possible.
We aim go beyond resolving your immediate issues, by providing guidance and advise to prevent future issues.
Whether by calling by phone or sending an email to our helpdesk a process starts to fix your issue. As the customer you can keep track of the status of the issue and its resolution.
Each issue is given its own ticket and these are tracked and monitored through to resolution. We will keep you updated on progress.
We provide a real person to speak to.
Our service provides
- Over the phone support
- Remote control to aid in resolution
- Ticketing and progress tracking system